return policy

We guarantee each item we sell is of the highest quality materials, carefully crafted & as described in our store.  We kindly ask our customers to contact us immediately if the item is not satisfactory, notify us within in 14 days for return/ exchange/ store credit. Please email us to obtain an return authorization number  RA# at info@essencestudio.net

REGULAR ITEMS:

We will gladly accept returns in exchange for an equal amount store credit, provided it meets the CONDITIONS OF RETURN listed below.
if you have any further questions regarding, please feel free to call or email us at info@essencestudio.net

CUSTOM MADE-TO-ORDER ITEMS:

Please note that with an item that is custom made to order, we produce in an on-demand manufacturing process, specifically tailored to your choice. Once you order, we will offer you an opportunity to confirm your selection before the order is run. For more specifics please refer to each product page descriptions.

CONDITIONS OF RETURN:

All returns must be sent via courier or registered mail with the original packing materials and original shipping invoice included. Only unused products in their original condition will be refunded. Buyers are responsible for return shipping costs as we offered free shipping to you. We are unable to refund any shipping fees incurred for the return itself. If the item is not returned in its original condition, the buyer is responsible for the loss in value and the item will be returned to customers at their own cost.
Please ensure that all goods are clearly marked as RETURNS with RA# and send to the return address that is provided in the original package.
Once we received the returned item with the RA# and in original condition we will notify you for the refund/exchange/store credit immediately.